Mercedes-Benz Extends Support To Flood Hit Customers In Kerala, Karnataka And Maharashtra

• Mercedes-Benz will provide free roadside assistance for flood hit customers.
• It will also strengthen its spare parts inventory across dealerships.
• The carmaker will import the spares through air cargo and will not pass the additional freight costs to the customer.

The ongoing monsoons have created destruction in not one but three states of India - Kerala, Northern Karnataka and Western Maharashtra. And auto manufacturers are in full swing to ensure that the affected vehicle owners get a helping hand.  Volkswagen was one of the first to announce their support, and soon after that, luxury carmaker Mercedes-Benz sprung into action and offered theirs for flood-hit customers and areas. 

The luxury carmaker has taken a series of measures to support the flood affected customers. It will provide free roadside assistance and has deployed additional manpower for the same. The carmaker has also said that it will strengthen its spare parts inventory across dealerships of the affected areas to ensure smoother and faster repairs. And to ensure faster spares availability, the manufacturer will import them through air cargo and will not pass the additional freight costs to the customer. 

Apart from that, the manufacturer has also contributed Rs 48.60 lakh to the Chief Ministers’ relief fund to support flood relief activities. The carmaker had also deployed special cross-functional task force from the dealership in these states.

Here’s what Mercedes-Benz had to say:

Press Release

Mercedes-Benz India is voluntarily contributing ₹48.60 lakhs to the Chief Ministers’ Relief Fund to support the flood relief activities in Western Maharashtra, Northern Karnataka, Kerala and the nearby affected areas.

A number of immediate customer service measures in an effort to support the flood affected customers in Kolhapur, Sangli, Vadodara, Calicut, Kochi and adjoining areas of these cities have also been announced.

Special cross-functional task force from MB India and dealership were also deployed in these states.

To support faster availability of critical parts, Mercedes-Benz India has decided to procure them from Germany and Singapore Logistic centres by airfreight, without passing on this extra cost to the customers.

Mercedes-Benz dealer partners across the country have also prioritized spare parts allocation and additional resources commitment.

Simultaneously, Mercedes-Benz On-Road Assistance team will be recovering the affected vehicles and the retail network teams have committed additional manpower to support the customers. In a customer centric approach, Mercedes-Benz and its partners have offered to absorb the towing charges for the cars recovered.