Ford opens new parts distribution centre in Kolkata

The American carmaker has opened its fourth parts distribution centre in the 'City of Joy' after Mumbai, Chennai and Delhi. With the opening of this new warehouse Ford aims to enhance its reach pan-India to enable faster distribution of spare parts. The sprawling 3,200 sq.mt facility was inaugurated by Nigel Harris, President, Ford India.

Speaking on this occasion, PK Umashankar, Vice-President, Ford Customer Service Operations, said, “Enhancing ownership experience is an intensive and continuous process, and a strategic imperative for Ford India. An important part of this endeavour is to keep improving our world-class after-sales offerings as we increase our footprint in India. With this new parts distribution centre, we will be closer to the dealer network improving parts availability, reducing lead time and enhancing overall customer experience.”

This new warehouse aims at speedier delivery of parts and accessories to dealerships in East and North Eastern parts of the country. This new centre will also cater to the needs of 28 dealerships in this region.

“Together with enhancing customer satisfaction through improved delivery performance, this new centre supports our overall network expansion strategy and commitment to our customers in India. The strategic location of this centre will ensure that Ford dealerships in the East Zone will have enhanced parts availability, reduced transit time, lower transit damage and optimal inventory at dealer points, resulting in efficient overall operations and improved customer experience,” concluded PK Umashankar.