Maruti Suzuki Adds Over 200 Workshops In 2018-19

Maruti Suzuki has hit a milestone by opening more than 200 workshops in the year 2018-19. This takes the number up to 3634 workshops across 1789 towns and cities in India. Apart from having the largest number of workshops in the country, the carmaker also offers various other service options to provide ease and convenience to its customers.

1) Night Service At Select Cities:
Mainly aimed at night-shift IT professionals and fleet owners, Maruti started night service back in February at select locations like Gurgaon, Sahibabad, Bengaluru, Mangalore and Bhubaneswar.

2) Quick Response Team:
The carmaker initiated the ‘Quick Response Team’ back in October 2018, rolling it out to 250 cities. 340 fast-response bikers across these cities armed with basic toolkits will attend to customers in case of an emergency call. If the issue can’t be rectified at the spot, the vehicle will be towed to the nearest Maruti workshop for diagnosis.

Have a look at the Press Release below:

Maruti Suzuki hits double century: Over 200 new service workshops added

A new service workshop added every 2nd day

Maruti Suzuki’s vast service network spans over 3,600 centres across 1,700 cities

New Delhi, May 22, 2019: Maruti Suzuki India has added over 200 new workshops in 2018-19 to its nationwide network. This is the largest addition to service network by any automobile company in the country in a year. With this Maruti Suzuki’s service network now is 3,634 workshops strong across 1,789 towns and cities.

Talking about the rationale behind the service network expansion, Mr. Partho Banerjee, Executive Director, Service, Maruti Suzuki India said, “Our endeavour is to have a life long relationship with customers. Having established a relationship of high trust with customers over past three decades, we are committed to strengthen it further with more workshops and quality of service experience. With active shift in lifestyles, we are bringing new initiatives to align with the expectations of today’s new age customers. Recent customer care initiatives include QRT on bikes to reach a breakdown vehicle in quick time provide seamless service experience.”

Array of innovative facilities offered by Maruti Suzuki Service:

• Quick Response Team (QRT): In a move to offer faster on-road assistance for customers’ cars, a first-of-its-kind integrated service initiative, the Quick Response Team (QRT) on bikes was rolled out in 250 cities. Currently, Maruti Suzuki has a fleet of over 340 QRTs bike riders who have served over 16,000 customer calls since its launch in October 2018.

• Night Service: Maruti Suzuki offers facility of Night Service for its customers at select workshop locations. Currently, this service is available in Gurgaon, Sahibabad, Bengaluru, Mangalore and Bhubaneswar and has met with high customer response.

Transparency via digital communication: All communications regarding repair estimates, time to be taken to service the vehicle etc. are informed over SMS to customers. For any new repairs which customer is unaware, he/she gets a SMS with details and seeking permission to go-ahead with the job. This service brings transparency and speeds up the approval system besides being non-intrusive into customer’s time.