Attention To Those Servicing Your Two-wheeler At Third Party Service Centre!

Ever felt the urge to bring your bike or scooter to the authorized service facility and wind up paying hefty labour fees for the smallest of repairs...all in an effort to keep the warranty intact? Well, fret no more! The new ‘Right to Repair’ policy is here to protect your warranty. 

What Is Right To Repair?

The Ministry of Consumer Affairs (MCA) has assembled a committee to create this very Right to Repair framework. Instead of going to the local authorised service centre and ending up with a hefty bill (which happens more often than not) this framework will enable customers to fix their two-wheelerat a third-party workshop safely.   

According to this framework, manufacturers are required to inform consumers about their products so they can perform their own repairs or consult a local mechanic instead of relying entirely on the manufacturer. 

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What Are Your Rights Under This Policy?

• Information about customer care across brands:

Hero and Honda have already registered on the government platform and an extensive list of all the main consumer product manufacturers (read bikemakers)' customer care contact details has been put together on the official Right to Repair website. 

• Information about warranties and after-sales services made more accessible

You can use the Right to Repair website to search for spare parts or even their manufacturers. Information about their goods, services, warranties, terms & conditions, etc. is compiled on this platform.

• Better knowledge about brands' service networks

You can check out the connections to the third-party service providers and official service networks for the brands. You can also find details about the warranties and prices for brand-approved replacement supplies and parts.

The best thing about this policy is that apart from automotive products, it also encompasses non-automotive segments like agricultural equipment, mobile and tablet technology and consumer electronics, among others. Apart from official parts, it also includes accessories. This represents a significant improvement in the ownership experience of two-wheelers. Although the framework is still in its early stages, we can anticipate that more companies will soon follow in the footsteps of Honda and Hero MotoCorp.

This will also help improve the ownership experience of bike owners that are dependent on third party service centres, especially in places where the official service centre is out of reach. We’ve reached out to brands for more about their future steps. Stay tuned to ZigWheels for more about it.