Maruti Suzuki Extends Support To Flood-Hit Mumbai Customers

• Maruti Suzuki has assigned service managers for various areas in Mumbai. 
• The brand has sent over 3.5 lakh precautionary messages to its customers. 
• It has also tied up with towing agencies for 24x7 support.

Mumbai witnessed extremely heavy rains over the last couple of days resulting in floods. The city has been paralysed as air and rail services have taken a hit while scores of cars on waterlogged streets. Amidst this, Maruti Suzuki has been reaching out to its customers in flood-affected parts of the city by offering various services such as a 24x7 helpline and towing support. 

Area-wise service managers have been appointed to help customers affected by the natural calamity. Customers can directly call assigned service managers for emergency assistance using the carmaker’s helpline numbers. The homegrown brand has also tied up with vehicle towing agencies to provide 24x7 towing services for flood-affected cars. It is also aiming to offer quick service and has also strengthened its inventory of spare parts to avoid any sort of shortage. Apart from this, the brand has also tied-up with insurance firms to process claims as soon as possible. 

Here’s what the carmaker had to say: 

New Delhi, July 3, 2019: In an effort to help its heavy rain-hit customers across Mumbai, Maruti Suzuki India has promptly reached out to the customers with precautionary steps to prevent car damage. More than 3.5 lakh SMSes have been sent to inform customers about preventive measures, which would help them to protect their vehicles from aggravating damage. 

Maruti Suzuki has actioned series of measures. These include assigning area-wise Service Managers to help customers in distress. The mobile numbers of Service Managers are being shared with the customers in their respective areas, so that the customers can directly reach out for any assistance. Maruti Suzuki has also tied up with vehicle towing agencies to provide seamless 24x7 services. Inventory of spare parts have been strengthened to prevent any shortage and offer quick service. Additionally, the Company has tied up with insurance firms for quick disposal of claims.

“In these difficult times, quick movement of people helps them to address challenges in an effective manner. We are committed to ensure full-fledged support to our customers in this time of severity. Our request to customers is to not start a submerged car. This will help prevent consequential damages. Our dedicated teams have taken position at workshops to handle customers’ cars promptly. It is Maruti Suzuki’s endeavour to educate customers to handle cars impacted by water intrusion. Our similar proactive initiatives in other instances of flood have helped reduce damage to their cars,” said Partho Banerjee, Executive Director, Service, Maruti Suzuki India.