Hyundai Santro Service Center User Reviews

Getting a car in india is always special.In my case, I wanted to buy a beautiful new car for my parents.Spending hours of research, I finally closed santro sportz over tiago and celerio.My folks were extremely happy even though they were pushing me to get a second hand car only :) lets begin the customer experience from sales to after sales: i reached home after first free service.While reversing the car, I felt the clutch fell down or broke.I couldn't move the car and had to call the road side assitance (amazing service).But, Not a great feeling to send your new car by tow-truck in front of your neighbors.4 points bad customer service:1) they forced me to accept that i drive with clutch pressed.2) car was kept in service center for 3 weeks saying the crank shaft is broken and the part will come from korea.3) a welding was proposed on broken the crankshaft on a brand new car4) no temporary vehicle was offered to me even after escalating the issue to higher authorities as well.Finally, When i told them that keep the car and pay me daily compensation, They sent the car very next day.One year after above episode, Front glass has a crack.Service center says it can easily happen in winters:(overall i think it's a good looking, Feature packed car with driving comfort but pretty bad on quality and mileage.

New launched santro is a good car. Average is also fine I bought this car in aug 2019, after year or so the doors are making a sound like as we are opening or closing a truck door. Horn also got dead but problem was sold when I took it to service center without paying a single ruppee. All in all car is good but I think Hyundai has compromised with quality.