Ford Figo Service Center User Reviews

Hi! this is rugvedh.I own a ford figo car.In hatchback segment the most i like is this car which i've owned.The intial pickup of my car is the thing i like the most in my car.A large number of indian customers and commuters prefer mileage and safety.My car fuel economy is around 21kmpl, Which is ok for my daily driving.Despite ford left india there is full access for service centers which i liked.Disappointingly, This ford motor company follows monopoly system for spares.In this case the spare parts and accessories of cars became very expensive in service centers.By evaluating overall experience my car offers a good experience and i feel safe while driving.

Model 2013; Figo Titanium 1.4 litre DuraTorq Diesel. Clocked 75K kms till date.Car is pretty robustly built and is reasonably engaging to drive. And there ends the good things about the car.After-sales services are the worst with Ford. Spare parts are extremely expensive and service centers have damaged my car multiple times when given for periodic maintenance !! E.g., once they broke the rear left side ABS sensor. Another time they broke the plastic cowl beside front bonnet. Another time, they broke the hood latch handle (plastic). Yet another time, they screwed up the ECU (after some update) that, while driving back from service center, the car went into limp mode. Another time they screwed up the wheel alignment (after suspension replacement). Once they misplaced the carpet and till date never bothered to give me a replacement or pay me money! Once they painted the front left fender and it had a massive over spray!Once I was overcharged by 1800 Rupees and settled that during another visit to same service center 2yrs later!!Mind you, all of these were from different Ford service centers across South India. Not a single one gave me a 10/10 service in the first attempt.

Ground clearance is very less. Please open a few service centers across the Bangalore. There was one service center in Hesaraghatta main road. But that has been converted into KIA...

After sales service needs improvement. Parts replaced do not have serial number. Traceability limited to batch production number. Customer can not find out whether service replaced parts are not. Door lock problem could not be solved by service center and the manufacturer is ZERO.

Hi! this is rugvedh.I own a ford figo car.In hatchback segment the most i like is this car which i've owned.The intial pickup of my car is the thing i like the most in my car.A large number of indian customers and commuters prefer mileage and safety.My car fuel economy is around 21kmpl, Which is ok for my daily driving.Despite ford left india there is full access for service centers which i liked.Disappointingly, This ford motor company follows monopoly system for spares.In this case the spare parts and accessories of cars became very expensive in service centers.By evaluating overall experience my car offers a good experience and i feel safe while driving.