Volkswagen India Pulls Its Clients Out Of Muddy Waters

Published September 5, 2017
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Volkswagen offers free roadside assistance and select repairs to customer and dealer vehicles affected by the flood in Mumbai and Vapi

Mumbai, much like many other parts of the world, witnessed heavy flooding last week, an estimated 300mm of rainfall brought the entire city to a standstill. Due to the heavy rainfall, several motorists had to abandon their vehicles to reach to safety. This has lead many cars and motorcycles to malfunction, some of them even refusing to move post the rain. Car owners have now found themselves in a quandary with heavy expenses looming above their heads.

But like every cloud has a silver lining, Volkswagen has come to the rescue of its clients across Mumbai and Vapi. If your Volkswagen vehicle is affected by the flood, you can reach out to their toll-free number 1800 102 1155 / 1800 419 1155 for assistance.
Under the roadside assistance scheme, clients can get their affected cars transported to the nearest Volkswagen dealer/service centre free of cost. To ensure customer support at this crucial time, Volkswagen has issued flood-repair guidelines across dealerships for a standardised approach to maintenance procedures and has also geared-up technical support staff and parts supply chain in the region.

All affected customer vehicles will be provided with support on service repair bills along with Volkswagen dealers and vendor partners. In addition to free AC disinfectant services, interior disinfection treatments can also be availed at discounted rates by all affected customers.

A team from Volkswagen is closely monitoring the status of all affected vehicles that need to undergo repairs to ensure quality and timely service.
Commenting on the special initiatives, Steffen Knapp, director of Volkswagen Passenger Cars Sales India Pvt. Ltd. said, “At Volkswagen, customers are always at the heart of everything that we do. Recently the city experienced water logging and torrential rains causing heavy damage to the vehicles, it has been our endeavour to provide convenience and assurance to our customers. Our team of highly experienced professionals at Volkswagen are working round the clock to ensure quality and timely service in order to bring the situation back to normal.”