No matter how good a machine has been engineered, it is bound to break down one day or the other. Everyone has experienced a breakdown while travelling on their two-wheelers and has somehow managed to get it fixed by a roadside mechanic. But the problem amplifies when you are cruising aboard an American V-twin in the far countryside and it breaks down. This is one of the main reasons why most of the big bike owners in our country avoid touring on their mean machines. But if you are a Harley-Davidson owner you need not worry about these things as the American two-wheeler manufacturer has launched its 24x7 roadside assistance programme. The new initiative provides on-road assistance support to registered Harley-Davidson owners in all nine dealership locations across the country. The programme has been initiated in association with India Assistance, a 100 per cent subsidiary of leading international assistance company Mapfre Assistance. Also read: Harley-Davidson Fat Bob : Road Test
Speaking on the roadside assistance programme, Anoop Prakash, Managing Director, Harley-Davidson India, said, “As a brand built around the customer, Harley-Davidson is committed to providing our riders with a superior ownership experiences. With the team at India Assistance, we are now offering a menu of important services, 24x7 support, and trucks that can safely and efficiently tow our entire model line-up. The roadside assistance program provides a sense of safety and comfort to our customers who can now cruise Indian roads with greater peace of mind. Our investment is in line with our long–term commitment to lead the development of leisure motorcycling in India.”
The 24x7 Services include fuel delivery, transportation in case of breakdown/accident/flat tyre support, provision of local taxi, dedicated helpline and relay of urgent messages. The geographic scope of the Roadside Assistance Services shall be within 150 km radius from the nearest Harley-Davidson dealership and if the rider is beyond the 150km range, assistance will be available on a paid basis at a rate of Rs 40/km as towing charges and Rs 25/km as petrol delivery charges for km covered above 150 km. One of the cool features of the new scheme is that the bike is entitled to the same benefits even after a change of ownership.