Hyundai Plans For Safe Functioning Of Dealerships Post Lockdown

• Dealership safety protocol announced post lockdown as part of Hyundai Cares Initiative.
• Digital platform for purchase of cars to be provided.
• Service options will be provided through 360 Digital Service and Contact-less Service Experience on the app and website.
• Dealerships and workshops will undergo scheduled sanitation drives.

In a world where words like 'lockdown' and 'quarantine' are the most-used, where wearing a mask and sanitising your hands has become a necessity, the coronavirus pandemic continues to affect the world. In preparation of the fact that circumstances will not change in the near future, Hyundai Motor India Ltd has issued guidelines and safety measures to be followed when dealerships reopen. These guidelines have been set in place keeping in mind the safety of both the customer and dealership staff.

As part of the 'Hyundai Cares' initiative, guidelines have been put in place for overall dealership sanitisation and preparedness at contact points. Hyundai will supply 6.8 lakh masks and 20,000 half-litre as well as 1.5 lakh 100ml cases of sanitisers across all dealerships for customers and sales, service and backend staff. Areas built for customers such as the Lounge Area will be constantly sanitised.

Functionality of the dealership will continue with changes to the process. Online video conferencing is provided as an option to view cars and vehicle demonstration. Customers will receive newly purchased cars at their doorstep and the car will be sanitised on delivery. Online portals will be available for the purchase process with assistance provided by a Sales Consultant throughout. 

In the aspect of servicing of vehicles, Hyundai will offer the 360 Digital Service and Contact-less Service Experience. Available on the Hyundai website and app, it will include scheduling a service appointment as well as payment portals. Hyundai will offer pick up and delivery for the vehicle to ensure minimum physical contact. Customers will also be able to schedule an appointment via WhatsApp or a call to the dealer. Throughout the process regular updates will be provided online.

Hyundai has announced that they will take steps towards ensuring overall safety. These guidelines coupled with mass training and workshops for the staff are a step towards the future where nothing will remain the same as we once knew it. We can expect more manufacturers to follow the same path soon.