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- Feb 23, 2024
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General Motors (GM) has announced the opening of its new Technical Assistance Centre (TAC) in Talegaon, Maharashtra. The centre will serve all Chevrolet dealers across the nation and help resolve their problems efficiently.
Markus Sternberg, Vice President, Aftersales, GM India said, “Keeping customers at the center is one of the key values at Chevrolet. In line with this, we have plans to further enhance our network and customer service experience.The launch of the Technical Assistance Centre is another step in this direction. We believe that the centre will assist all Chevrolet dealers across India to provide fast and effective support to their customers when addressing any product concern.”
Along with the launch of the TAC, GM also set a ‘Single Point of Contact’ at each dealership who are technical experts and will help resolve any problem faced by a customer at dealerships with the help of the TAC, if required. A group of 10 people will be appointed for this operation at the beginning. The TAC will also act as a remote assistance centre which will be further supported by the field service engineers who are available to all Chevrolet dealers for support.
This centre will endeavour that the service provided to Chevy customers is up to date. They will provide the best possible technical support to customers and make sure that people get the best in class customer experience from the American carmaker.
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