Yamaha announces winners of National Technician Grand Prix 2014

The fifth edition of the National Technician Grand Prix (NTGP) 2014 spanned across a period of three days (November 30 – December 2, 2014), and three top winners were announced.

 Chandan Kumar from Empee Motor, Chandigarh, was awarded the first prize, while second and third position went to Santosh Kumar of Shree Kunj Automobile, Jagadhari, Haryana and Swapnil Nagvekar of Naman Auto Sales, Alibag, Maharashtra, respectively.

The nationwide contest, which aims at strengthening the role of Customer Service Engagement saw 932 contestants from all over India competing for the coveted title, and a chance to compete for the World Technician Grand Prix (WTGP) 2016 in Japan.

From the Regional Round, 100 winners were selected from 4 Zones in the Zonal Round. From the Zonal Round, 20 winners (5 from each zone) were selected to compete in the final round.

“This contest seeks to raise the service mechanic’s consciousness of their importance in the Yamaha business, stimulate the desire for improvement and strengthen the Yamaha Service. With such unique initiatives we go one step ahead to accomplish customer delight instead of mere customer satisfaction and create differentiation for ourselves,” said Ravinder Singh, Vice President, Strategy & Planning, Yamaha Motor India Sales Pvt Ltd.

The contest is designed to judge the contestants’ skill in the areas of “proper service knowledge”, providing service that “communicates the image of the Yamaha products” and providing amiable customer service. To judge the level of these skills, the contestants are tested in Theory, trouble shooting, repair on actual motorcycles and skill of dealing with customers (customer and vehicle reception). The winners are decided based on cumulative points earned in these three test areas.

National Technician Grand Prix (NTGP) was first held in India in 2010. It is a contest which is a part of the Yamaha Technical Academy (YTA) program promoted by Yamaha Motor Co., Japan.

The Yamaha Technical Academy (YTA) is the cornerstone of Yamaha’s Technical Training Program. Yamaha's YTA Instructors combine comprehensive technical model information from the Yamaha Factory with ‘real-world’ diagnostic and troubleshooting skills developed over many years of actual dealership experience.

The winners of NTGP have so far given representation in the World Technician Grand Prix’s (WTGP)of 2012 & 2014. Meenakshi Sundaram Subramanian from Alagendran Autos, Madurai had won the No. 1 Technician Title in the Commuter Class at the Yamaha World Technician Grand Prix 2014 (WTGP) that was held between September 30 and October 1, 2014.