Vehicle dependability in India improves

  • Jul 30, 2014
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Overall vehicle dependability in India has improved with 38 per cent owners indicating of not experiencing any problems with their vehicle, according to JD Power

Maruti Suzuki Swift DZire ranks highest in the entry midsize segment

The 2014 India Vehicle Dependability Study by automobile market researcher JD Power Asia Pacific, is based on evaluations from 8,312 original owners who purchased a new vehicle between July 2010 and September 2011. This study, which is now in its seventh year, has revealed that 38 per cent owners implied not experiencing any problems with their vehicle. This number has increased by four per cent as compared to 34 per cent in 2012.

This study measures problems experienced by original owners of 30- to 42-month-old vehicles in 169 different problem symptoms across nine vehicle categories which include vehicle exterior, driving experience, features, controls and displays, audio and entertainment, seats, heating, ventilation and air conditioning (HVAC), vehicle interior, engine, and transmission.

The findings of the study reveal that overall vehicle dependability averages 218 problems per 100 vehicles (PP100) in 2014, compared with 280 PP100 in 2013. The study also states that the overall dependability is based on the number of problems reported per 100 vehicles, with a lower score reflecting higher long-term vehicle quality.

This study has also found that owners of diesel-fueled vehicles in India continue to report more problems overall, compared with owners of petrol-fueled vehicles. The gap between the two has narrowed over the past three years. In 2014, owners of diesel vehicles reported 234 PP100, 22 PP100 higher than problems reported by petrol vehicle owners, compared with a gap of 71 PP100 in 2012.

This study includes 70 models across 12 vehicle segments. Maruti Suzuki Swift DZire ranks highest in the entry midsize segment for the fourth year in a row, while Maruti Suzuki SX4 ranks highest in the midsize segment. Toyota received model awards for its Toyota Innova and Toyota Fortuner in the MUV/ MPV segment and SUV segment repectively.

The Hyundai Santro ranks highest in the compact segment for the second time in three years. Nissan Micra ranks highest in the upper compact segment, while Skoda Fabia and Honda Civic rank highest in the premium compact and the premium midsize segments, respectively.

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